Employee Relations Officer

Your at-home training program includes eight Instruction Sets designed to take you step-by-step through the techniques and skills you’ll employ in your new career as an Employee Relations Officer. Your first Instruction Set will be sent to you as soon as your enrolment has been accepted. Other Instruction Sets will follow as you complete your exams, so that you will always have training materials to work with.

System requirements: You will need access to a Microsoft® Windows®-based computer (running Windows Vista® or later) and the Internet in order to complete your program with ICS Canada.

Here is an overview of what you’ll learn and the order in which you’ll receive your learning materials:

Instruction Set 1

• Learning Strategies
  The advantages of learning at home; study materials; types of examinations; accessing and using our website; determining what kind of learner you are; establishing a study schedule; study tips; preparing for and taking an examination.
• Time and Stress Management
  Setting up a time-management program; handling work overload; setting priorities and goals; effective stress-management strategies.

Instruction Set 2

• Principles of Management
  • Definition of management; history of management; planning and leadership; organization and control; future of management.
• Management Concepts
• Nature and role of management; leadership; discipline.
• How to Plan, Organize, and Control
  • Planning, organizing, and controlling.
• The Process of Motivation
  • The beginnings of motivational management; managerial power; authority and responsibility; morale.
• Training, Communication, and Coordination
  • Employee training; the training process; communication in modern organizations; communication and coordination.
• Cost Control and Work Simplification
  • Cost control; cost control procedures; work simplification; the process of work simplification.
• Textbook: A Real World Approach

Instruction Set 3

• Human Resources Management
  • The challenges of personnel management; the quality of work life; job analysis; human resources planning; the selection process; training and development; career planning; change and organizational development; performance appraisal; employee motivation and satisfaction; compensation management; employee benefits and services.

Instruction Set 4

• Training Concepts
  • Elements of training; training design and methods; the final stages of training and what comes next.
• Textbook: Effective Training

Instruction Set 5

• Compensation Management
  • Introduction and determination of the pay structure; determining pay level and individual pay; employee benefits and managing the pay system.

Instruction Set 6

Computer Applications

• First Steps in Using a Computer
  • Up and running; starting out in Windows®; Windows® accessories; other helpful Windows® programs.
• Using Windows®
  • Starting Windows® XP and Windows Vista®; Working with Windows®; Using Windows® Accessories; Using Desktop Commands; Using Windows® Folders.
• Internet Basics
  • The Internet; searching the Internet.
• Microsoft® Word
  • Introducing Microsoft® Office Word; formatting; graphics and tables; themes, building blocks, and mail merge.
• Microsoft® Excel®
  • Basic elements and fundamentals; working with formulas and functions; working with charts and graphics; using and analyzing table data.
• Supplements:
  • Microsoft® Excel®
  • Microsoft® Word

Instruction Set 7

Computer Applications

• Using the Parts of Speech
  • A description of the parts of a sentence; how to use the parts of speech to write effectively; subject-verb agreement; use of the active voice; effective use of modifiers; producing correct, polished writing for business; common grammatical problems.
• Punctuation and Capitalization
  • Descriptions of punctuation marks and the purpose of each; using punctuation to properly document research sources; rules of capitalization.
• Writing Sentences and Paragraphs
• Writing complete, correctly structured sentences and unified, coherent paragraphs; sentence length and variety; avoiding run-ons and fragments; constructing organized paragraphs.
• Improving Your Writing
• Using particular patterns of organization, content, and language to most effectively convey a specific idea to a specific audience; revising, editing, and proofreading.
• Types of Business Writing
• Composing clear, courteous, and complete messages; formatting and etiquette for letters, email, memos, and forms.

Instruction Set 8

• Labour Relations
  • The legal environment; economic, social and political environments; labour history; the union perspective; the management perspective; negotiations; collective agreement administration; strikes and dispute resolution; impacts of unionization; public-sector issues; unions in today’s economy; globalization of labour markets.
• Textbook: Industrial Relations in Canada

Online Library and Librarian
Students in ICS Canada have access to an online library for use during their studies. Students can use this library to do the required research in the courses they complete or can use it for general reference and links to valuable resources. The library contains helpful research assistance, articles, databases, books, and Web links. A librarian is available to answer questions on general research-related topics via email and to assist students in research activities during their studies with ICS Canada.

We reserve the right to change program content and materials when it becomes necessary.

In order to further enhance your performance in this field, ICS has researched and recommended specific practical activities designed to complement your coursework.

Microsoft, Windows, PowerPoint, and Excel are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.