Personal Caregiver Skills Online Program

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

With an aging population, the need for personal caregivers to tend to ill loved ones is on the rise. Study the skills to provide the best care possible to your family or friends who need help. You’ll prepare to take the next steps toward being confident in your abilities to care for others through foundational courses such as Home Care Procedures and Therapeutic Communication. With ICS Canada’s flexible, online program, you can work on your lessons from wherever you are, whenever works for your schedule

Curriculum Details

Program Goal and Outcomes

Program Goal

To provide students with the knowledge and skills needed to care for another individual.

Program Outcomes

Upon completion of the program, students will be able to:

  • Describe the healthcare system and the roles of healthcare workers within it
  • Identify ethical and legal rules and regulations for healthcare
  • Examine oral and written communication skills for speaking with clients, family, medical personnel, and other caregivers using appropriate language and terminology
  • Explain standard procedures needed to maintain clean, safe, and healthy environments
  • Recognize the standard practices used to assist clients with the activities of daily living, including bathing, dressing, grooming, physical movement, and mental exercises
  • Explain how to identify and report changes in others’ physical and mental condition
  • Describe the correct way to administer prescribed treatments, therapies, and basic first aid as directed, when appropriate and allowed
  • React appropriately to emergency situations
  • Maintain accurate records of client care, condition, progress, and change
  • Discuss unique practices and procedures involved with caring for special populations

PCS100 Healthcare and Business Issues for the Personal Caregiver

In this course, you’ll develop the necessary skills to ensure your success in the program. You'll learn how you can improve your study skills, so you're able to use a number of tools that will help you to be successful. This course will also introduce you to the healthcare industry in Canada and the business needs that healthcare workers have in that industry.


  • Identify skills needed to be a confident and independent online learner
  • Describe the Canadian health care industry and the professional roles within it

HHA102 Therapeutic Communication

This course discusses the importance of human interaction, including verbal and nonverbal communication, the communication feedback loop, barriers, cultural competence, and effective communication techniques. Applying communication skills to assist in caring for others will be addressed. Therapeutic communication skills and unique practices involved with caring for special populations will be covered. This course also introduces basic medical definitions and abbreviations, including word analysis, word usage, roots, prefix and suffix, with an emphasis placed on spelling and constructing medical terms. Students will be given an introduction to the positional and directional terms used to describe the human body.


  • Identify the components of interpersonal communication
  • Explain the skills required for effective oral communication
  • List the best practices and prejudices involved in forming effective workplace communication
  • Describe the essential elements of therapeutic communication
  • Explain the ways that technology can enhance or become a barrier to communication
  • Identify skills and strategies used to communicate with clients and families
  • Discuss different ways of communicating with clients with behavioral and other disabilities
  • Summarize the history of medical terminology and how terms are formed
  • Describe the relationship between the structures of the body
  • Differentiate the positional and directional terms used to describe anatomical

HHA108 Law, Ethics, and Confidentiality in Allied Health

In this course, students will learn how law affects medical practitioners, the origin of law that affects medical professionals, the basics of the process of litigation and its alternatives, the common-law basis for the confidentiality of health-care information, and the laws regulating healthcare information collected and maintained by government agencies.


  • Describe civil and criminal law, sources of law, and the steps of litigation
  • Distinguish between liability, negligence, and malpractice in relation to health care
  • Determine medical malpractice and criminal charge defenses
  • Identify the various ethical issues that health care professionals face
  • Examine contemporary medical ethical issues
  • Analyze ethical reproductive health issues
  • Recognize ethical end of life issues
  • Analyze the court's role in health care information and litigation
  • Examine client's medical record requirements and common issues
  • Summarize the common-law basis for confidentiality
  • Apply privacy rules to client information
  • Describe OSHA's safety rules
  • Identify special types of health information
  • Recognize special rules and social-policy issues of HIV clients
  • Evaluate risk management's effect on quality and electronic medical records

HHA105 Home Care Procedures

This course is designed to provide training for students in providing personal care to clients to meet their physical, psychological and mental needs. Homemaking and organizational skills as well as a working knowledge of IADLs will be developed. A focus on applying standard practices and safety procedures will be fostered. This course covers basic infection control and prevention strategies. Determination of how to prevent the spread of infection as well as special precautions are explored. Nutritional needs, safe food handling, and special procedures are explored. Safety precautions and procedures for maintaining a clean and safe environment, along with proper body mechanics are demonstrated.


  • Summarize how organizational skills are applied to caregiving
  • Identify types and use of different equipment used in caregiving
  • Recognize how to perform IADLs to assist in household management
  • Discuss how to recognize, report and document others’ physical, mental, and behavioral status changes
  • Explain the importance of providing for mental health needs and exercise
  • Discuss the importance of nutrition in maintaining health and preventing illness
  • Identify the elements of proper nutrition
  • Summarize the proper handling of food with an emphasis on food safety
  • Explain how to collect specimens
  • Discuss how infections and infectious diseases are transmitted along with how to break the chain of infection
  • Identify standard precaution methods, including the application of personal protective equipment
  • Identify when special precautions are needed to decrease the spread of infections
  • Explore how to keep the home care environment clean
  • Discuss the use of proper body mechanics
  • Explain safety precautions for safe client ambulation, transfer techniques, and methods used to prevent falls
  • Summarize the concepts and steps to take for disaster preparedness
Additional Course Material

Textbook: Mosby’s Textbook for the Home Care Aide

HHA107 Meeting Clients’ Needs

This course provides students with an overview of the aging process and how to provide competent care to the aging patient. Students will discuss normal biological aging, attitudes toward aging, myths of aging, and end of life issues. Monitoring and assessment for changes in psychosocial and functional status will be explored. Students will examine the development of an instructional plan for families to effectively manage physiologic and/or psychosocial changes, as well has how to react to emergency situations.


  • Identify your client’s needs
  • Explain how to observe, report, and record information about your clients and their families
  • Describe the important aspects of working with ill and disabled clients and their families
  • Explain the special care needs of older clients
  • Identify the care needs of mothers, infants, and children
  • Describe the needs of the client involved in palliative care
  • Explain the care needs of clients with mental illness
  • Describe the role of the Home Health Aide when caring for clients requiring home care
  • Describe the elements of emergency situations, who to call for help, and first aid techniques

Computer Specifications
As you know this is an online academic program. This means you will need access to high-speed internet to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 10® or later or an Apple® Mac® computer running macOS® or later, and an email account to complete your program.

We reserve the right to change program content and materials when it becomes necessary.
A High School Diploma or GED is required to enroll in this program.
Pentium is a trademark of Intel Corporation and its subsidiaries.

Sample Lesson

To view a Personal Caregiver Skills sample lesson, click here.

Personal Caregiver Skills Course Details

In the ICS Personal Caregiver Skills program, you’ll cover topics such as:

  • Communication strategies for working with clients and families
  • Legal and ethical issues in the medical field
  • Working in the home of a client
  • Caring for clients of different ages and with different needs
personal caregiver

Personal caregivers are responsible for the well-being of clients in a range of ages and ability. Here are a few qualities that effective personal caregivers have in common:

  • Detail oriented: You are able to follow a plan to the letter and keep well-written documentation.
  • Organized: You keep a schedule and are on time for appointments and meetings.
  • Honest: You are ethical in your work for your clients.
  • Compassionate: You are able to empathize with others and provide support.

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books and learning aids
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Why learn about being a personal caregiver?

Caring for ill or disabled family and friends can feel like a burden when you aren’t sure what you should know and do to maintain their health. Understanding the basics of caregiving can help you prepare to do your best to help your loved ones.

More FAQs >

¹ The completion of a certificate-level program does not typically qualify a student for employment. Completion of this program may assist students who have previous academic or work related experience to improve their chances for promotion or entry-level employment.