Online Computer Support Technician Training

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

Create new career possibilities and prepare to take the first step towards working as part of a computer tech support team. With ICS Canada’s Computer Support Technician Career Diploma, you can put your technical skills to work and receive training on how to work in your own business or for a company in the computer support profession. Courses in this program cover everything from PC repair and troubleshooting to network protocols.

At ICS Canada, you can study from the comfort of your own home and create a study schedule that works for you. Plus, you can complete this online career diploma program in as little as seven months!

Curriculum Details

Program Goal and Outcomes

Program Goal

To prepare students for an entry-level position as a computer support technician.

Program Outcomes

Upon completion of the program, students will be able to:

  • Determine how to establish a study schedule, organize your materials, and choose an appropriate place to study
  • Discuss the role of technology in business and society, including trends and their implications for the future
  • List the basic steps for unpacking, setting up, using, and troubleshooting a computer system
  • Identify the tools and test equipment associated with PC repair and explain their purpose
  • Describe the major components contained in a PC and explain the purpose of each
  • Discuss the three types of software required for a PC to operate and explain the purpose of each
  • Discuss the relationship between hardware and software
  • Identify the work-related characteristics that are important for a successful PC technician
  • Describe the methods available for you to remain current with new developments in technology
  • Create new Word documents, edit and format Word documents, add graphics and tables to Word documents
  • Create and use simple formulas and functions, incorporate useful charts and graphs, add, delete, sort, and lay out table using the Excel application
  • Create a PowerPoint presentation, work with PowerPoint tools, tables, and charts, apply Slide Master, shapes, add animation, illustration objects, and media clips
  • Create a home inventory database using MS Access application
  • Identify the various operating systems along with their characteristics, features, and capabilities
  • List and discuss operating maintenance procedures used to keep a computer running at peak efficiency
  • List and discuss hardware maintenance procedures used in the physical upkeep of the PC and its attached devices
  • Describe preventive measures and methods you can use to protect data and identify ways to recover lost or corrupted data
  • Identify and explain how to use tools available for troubleshooting and support of computers running Windows XP, Vista, or Windows 7
  • Discuss the basics of troubleshooting software, hardware, and the OS on a Macintosh computer
  • Discuss why customer service is important and identify behaviors that engage customers
  • Determine how to provide customers with value and meet/exceed expectations
  • Recognize numerous steps that can be used to troubleshoot basic problems that impact the function of a PC
  • Describe techniques that will assist you with PC maintenance in a business setting
  • Describe each step of the troubleshooting process, its importance, and how that step is practiced in the field
  • State the user's role in the troubleshooting process and how to integrate this aspect into the technician's work
  • Cite various strategies used in the troubleshooting process, such as “divide and conquer”
  • Demonstrate effective written and interpersonal communication skills
  • Describe communication systems used by computers to form networks
  • Discuss the various types of networking protocols
  • Differentiate between network topologies
  • Describe the function of IP addressing schemes
  • Identify different networking implementation strategies and technologies available
  • Describe the features of Cisco's IOS, and apply the concepts to all standard data communication networks
  • Describe the process of configuring routers and switches
  • Describe components of the system board, the role of the system board, and ways to upgrade an existing system
  • Differentiate between RAM and ROM
  • Identify the type of memory a system board requires and describe how to properly install system RAM
  • Describe how to repair, replace, and install many of the most common types of drives that support removable media
  • Determine how to optimize a hard drive and troubleshoot common hard drive problems
  • State how to install various types of multimedia devices such as sound cards, video cards, CD, and DVD drives
  • Discuss how to measure and test the output of different power supplies
  • Recognize different power supply failures and describe how to replace a typical power supply
  • Describe basic maintenance and upgrades, power options, and Internet connection options for notebook computers
  • Describe basic maintenance and upgrades, power options, and network connection options for mobile devices
  • Determine how to install different types of modems, set them up for communication over the Internet, and troubleshoot problems modems have
  • Recognize how to configure PCs to enable a Remote Desktop connection

Course 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

PCM101 The Information Age

This course is a brief introduction to the constantly changing world of computer technology in the Information Age.

Objectives:

  • Describe the social and professional impact and importance of technology.
  • Recognize some basics of the language technology.
  • Identify career opportunities related to technology.

Course 2

PCM103 Introduction to PC Repair

This course provides the student with a broad view of PC Maintenance and Repair, focusing on the essential elements of hardware and software, as well as the importance of safety.

Objectives:

  • Describe the physical parts (hardware) and the programs that run the computer (software).
  • Understand how hardware and software work together.
  • Identify the essential knowledge and skills to be a successful computer support technician.

Course 3

CSC112 Microsoft® Office

Objectives:

  • Learn the main features of Microsoft® Word,™ Excel,® PowerPoint,® and Access.®
  • Create and edit documents using Word.™
  • Create and modify worksheets in Excel.®
  • Craft interesting presentations in PowerPoint® to capture the attention of your audience.
  • Manage your personal, educational, and professional data with Access.®

Course 4

PCM107 PC Operating Systems

Discover how operating systems communicate with each computer hardware device, display data on the monitor, and retrieve and store information on the disk drive.

Objectives:

  • Perform standard operating and maintenance procedures.
  • Learn about computer viruses and how to avoid them.
  • Examine how Windows® and Apple® operating systems work.
  • Configure Windows® 7 with simulation software.
Additional Course Material

Software: Lab Sim Configuring Windows® 7

Course 5

BUS105 Customer Service

In this lesson, you’ll learn what customer service encompasses and why it is essential to meet customer needs.

Objectives:

  • Read about the many different kinds of customers you’ll serve.
  • Discover what to expect on the job.
Additional Course Material

Textbook: Customer Service: Career Success through Customer Loyalty

Course 6

ENG010 Business English

In this course you’ll learn the skills you need to become more confident in your writing.

Objectives:    

  • Know the parts of speech.
  • Use pronouns and modifiers properly and effectively.
  • Explain subject-verb agreement.
  • Use end marks, commas, and other common punctuation marks.
  • Use capitalization correctly.
  • Explain common spelling rules and use them in your writing.
  • Cite research sources.
  • Compose a variety of sentence structures.
  • Construct unified, coherent paragraphs.
  • Connect paragraphs to build a well-organized, logical document.
  • Identify your audience, medium, and purpose.
  • Focus and organize your ideas.
  • Plan both informal and formal writing projects.
  • Revise, edit, and proofread to make your final copy accurate and professional.
  • Write well-structured, professional letters.
  • Format business letters, memos, and e-mails.

Course 7

PCM108 Troubleshooting

Objectives:

  • Learn how to diagnose and then repair a PC that’s not functioning properly.
  • Discover how to solve computer problems and maintain a computer to avoid problems.
  • Understand how to use the diagnostic software included in the course.

Course 8

PCM105 PC Hardware 1

Learn the parts of the computer that are considered the hardware.

Objective:

  • Identify and describe the system board, central processing unit, read-only and random access memory, disk drives, hard drive, and CD and DVD drives.

Prerequisite: Introduction to PC Repair

Course 9

PCM106 PC Hardware 2

This course provides the student with more sophisticated techniques in PC repair.

Objectives:

  • Support mobile computing devices such as laptops, netbooks, smart phones, tablets, and iPads.
  • Purchase and build PCs.
  • Troubleshoot, support, protect, and recover PCs.

Prerequisite: PC Hardware 1

Course 10

INT128 Network Protocols and Internetworking

In this course, you’ll learn how computers communicate with each other and how to form networks.

Objectives:

  • Learn network fundamentals.
  • Discover how local area networks and wide area networks work.
  • Understand how to maintain, troubleshoot, and secure a network.
  • Become familiar with the devices used for connecting networks.
Additional Course Material

Textbook: Cisco Networking Essentials


Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later, Microsoft® Office 365, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.
In order to further enhance your performance in this field, ICS has researched and recommended specific practical activities designed to complement your coursework.
To ensure that you acquire the manual skills which are important in this program area, we encourage you to follow all of the course instruction.

Transfer Credits & Graduate Sooner

Students can receive advanced academic credit for Business English and Microsoft® Office within this program. Learn more about our transfer credit policy.

Sample Lesson

To view a Computer Support Technician sample lesson, click here.

Computer Support Technician Training Details

In ICS Canada’s Computer Support Technician courses you'll cover topics such as:

  • Software and hardware troubleshooting and support
  • Operating systems installation
  • Written communications and customer service
  • Network protocols
Online computer support technician courses

Computer support technicians maintain network, hardware, and software systems, and they assist customers with diagnosing and fixing problems. Here are a few qualities that skilled computer support technicians have in common:

  • Analytical: You use logic and careful analysis to solve a problem.
  • Problem solving: Finding the missing piece can be challenging and rewarding.
  • Detail oriented: It’s important to have a sharp eye and check things twice.
  • Persistent: Obstacles are part of the job and not a reason to become frustrated.

"I chose ICS Canada’s Market Researcher and Computer Support Technician programs because I enjoy working with computers, solving problems, and conducting research. ICS Canada has helped me prepare to work in today’s technologically-advanced and information-filled society. I am a very keen self-learner, so ICS Canada was a perfect fit for me. The study materials were first-class and the courses were relevant to today’s business environment."

- Erno K., Computer Support Technician graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books and learning aids
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Can I transfer previously earned credits to the ICS Canada Computer Support Technician Career Diploma program?

Yes, you may be able to receive advanced academic credit for some courses within the program, which means you can move through your curriculum faster and earn your certificate or diploma sooner. Learn more about our transfer credit policy.

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