|
Program Outcomes
Upon completion of the program, students will be able to:
- Determine how to establish a study schedule, organize your materials, and choose an appropriate place to study
- Discuss the role of technology in business and society, including trends and their implications for the future
- List the basic steps for unpacking, setting up, using, and troubleshooting a computer system
- Identify the tools and test equipment associated with PC repair and explain their purpose
- Describe the major components contained in a PC and explain the purpose of each
- Discuss the three types of software required for a PC to operate and explain the purpose of each
- Discuss the relationship between hardware and software
- Identify the work-related characteristics that are important for a successful PC technician
- Describe the methods available for you to remain current with new developments in technology
- Create new Word documents, edit and format Word documents, add graphics and tables to Word documents
- Create and use simple formulas and functions, incorporate useful charts and graphs, add, delete, sort, and lay out table using the Excel application
- Create a PowerPoint presentation, work with PowerPoint tools, tables, and charts, apply Slide Master, shapes, add animation, illustration objects, and media clips
- Create a home inventory database using MS Access application
- Identify the various operating systems along with their characteristics, features, and capabilities
- List and discuss operating maintenance procedures used to keep a computer running at peak efficiency
- List and discuss hardware maintenance procedures used in the physical upkeep of the PC and its attached devices
- Describe preventive measures and methods you can use to protect data and identify ways to recover lost or corrupted data
- Identify and explain how to use tools available for troubleshooting and support of computers running Windows XP, Vista, or Windows 7
- Discuss the basics of troubleshooting software, hardware, and the OS on a Macintosh computer
- Discuss why customer service is important and identify behaviors that engage customers
- Determine how to provide customers with value and meet/exceed expectations
- Recognize numerous steps that can be used to troubleshoot basic problems that impact the function of a PC
- Describe techniques that will assist you with PC maintenance in a business setting
- Describe each step of the troubleshooting process, its importance, and how that step is practiced in the field
- State the user's role in the troubleshooting process and how to integrate this aspect into the technician's work
- Cite various strategies used in the troubleshooting process, such as “divide and conquer”
- Demonstrate effective written and interpersonal communication skills
- Describe communication systems used by computers to form networks
- Discuss the various types of networking protocols
- Differentiate between network topologies
- Describe the function of IP addressing schemes
- Identify different networking implementation strategies and technologies available
- Describe the features of Cisco's IOS, and apply the concepts to all standard data communication networks
- Describe the process of configuring routers and switches
- Describe components of the system board, the role of the system board, and ways to upgrade an existing system
- Differentiate between RAM and ROM
- Identify the type of memory a system board requires and describe how to properly install system RAM
- Describe how to repair, replace, and install many of the most common types of drives that support removable media
- Determine how to optimize a hard drive and troubleshoot common hard drive problems
- State how to install various types of multimedia devices such as sound cards, video cards, CD, and DVD drives
- Discuss how to measure and test the output of different power supplies
- Recognize different power supply failures and describe how to replace a typical power supply
- Describe basic maintenance and upgrades, power options, and Internet connection options for notebook computers
- Describe basic maintenance and upgrades, power options, and network connection options for mobile devices
- Determine how to install different types of modems, set them up for communication over the Internet, and troubleshoot problems modems have
- Recognize how to configure PCs to enable a Remote Desktop connection
|