Online Administrative Assistant Course

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

In many sectors of business and industry, there is a need for skilled administrative assistants. You can earn your career diploma with ICS Canada's Administrative Assistant program in as little as five months, learning the skills that can help you get started on your career path at a pace that’s right for you. Skilled workers with executive assistant training are in demand, and administrative assistant jobs tend to have an average-high salary of $56,160.¹

Curriculum Details

Program Goal and Outcomes

Program Goal

To prepare students for entry-level employment as an administrative assistant.

Program Outcomes

Upon completion of the program, students will be able to:

  • Use computers for various applications, such as for file management and word processing
  • Demonstrate how to interact with others in a professional and ethical manner
  • Write business documents such as emails, memos, forms, charts, calendars, and presentations
  • Describe how to maintain and manage office procedures, such as scheduling appointments and making travel arrangements
  • Demonstrate office finance concepts and procedures

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

The Administrative Professional

Introduction to the field; the secretary's role in the workplace; necessary skills and abilities; workplace trends and opportunities; professional organizations.

Instruction Set 2

Your Professional Image

Dressing professionally; building a support network; developing skills and a career portfolio.

Time and Stress Management

Setting up a time-management program; handling work overload; setting priorities and goals; effective stress-management strategies.

Instruction Set 3

The Global Workplace

Preparing for a foreign position; working for a United States firm in a foreign country; working for a foreign company in the United States.

Interpersonal Skills

The importance of interpersonal skills; oral communication skills; interfacing with others.

Instruction Set 4

Administrative Office Procedures

Communicating with your supervisor and coworkers; being professional; telephone communications; handling postal and electronic mail.

Travel and Meeting Planning

Assessing your company's travel needs; developing a working relationship with a travel agent; planning a meeting.

Instruction Set 5

Filing Techniques

Alphabetical and numerical filing systems; confidential files; financial files; filing equipment.

Records Management

Updating records systems; controlling stored records; electronic records management; classification of records.

Math for Office Professionals

Whole numbers; fractions; decimals; percents and percentages; calculating income; gross pay versus net pay; hourly wages.

Instruction Set 6

Technologies in the Office

LAN and WAN; wireless transmissions and image systems; cellular phones, pagers, and videophones; personal computers.

Resources and References

Policy manuals, procedure manuals, and job description manuals; emergency procedures; using zip code directories and libraries; using the Internet.

Instruction Set 7

Punctuation and Capitalization

Descriptions of punctuation marks and the purpose of each; using punctuation to properly document research sources; rules of capitalization.

Using Parts of Speech

A description of the parts of a sentence; how to use the parts of speech to write effectively; subject-verb agreement; use of the active voice; effective use of modifiers; producing correct, polished writing for business; common grammatical problems.

Writing Sentences and Paragraphs

Writing complete, correctly structures sentences and unified, coherent paragraphs; sentence length and variety; avoiding run-ons and fragments; constructing organized paragraphs.

Improving Your Writing

Using particular patterns of organization, content and language to most effectively convey a specific idea to a specific audience; revising, editing and proofreading.

Types of Business Writing

Composing clear, courteous and complete messages; formatting and etiquette for letters, email, memos and forms.

Additional Material

Supplement: Introduction to Writing

Instruction Set 8

Computer Applications

Using clip art, lines, borders, drawing tools, charting tools, and watermarks; applying effective design principles and desktop publishing techniques. Features of the Web; navigating the Web; accessing and sending email; basic research tools and search engines.

Instruction Set 9

Office Finances

Office finance concepts; income; expenses; the computer and office finances; banking procedures.

Office Management

Recruiting, interviewing, selecting, evaluating, and terminating employees; legal and medical issues; privacy issues.


Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later, Microsoft® Office 365, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.
Microsoft and Windows are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.
IBM is a trademark of the IBM Corporation or its subsidiaries registered in the United States of America and/or other jurisdictions.
Pentium and Intel are trademarks of Intel Corporation or its subsidiaries registered in the United States of America and/or other jurisdictions.
Career Pro is trademark of Career Pro of NC, Inc.
Resume Maker is a trademark of Individual Software.

Transfer Credits & Graduate Sooner

ICS will evaluate transfer credits to any component of the Administrative Assistant program upon receipt of acceptable prior learning documentation.

Sample Lesson

To view an Administrative Assistant sample lesson, click here.

Administrative Assistant Training Program Details

In the ICS Canada Administrative Assistant training program you'll cover topics such as:

  • Office procedures like phone skills, filing, and scheduling
  • Finances and use of reference materials for everyday tasks
  • Latest office technologies like webinars, web conferencing, and computer software
Administrative assistant online courses

Administrative Assistants can work for corporate businesses, law firms, banks, hospitals, and doctors' offices. Here are a few qualities that efficient administrative assistants have in common:

  • Sociable: Spending time with others is fun and rewarding.
  • Detail oriented: It’s important to have a sharp eye and check things twice.
  • Friendly: You make others feel welcome and relaxed in potentially stressful situations.
  • Reliable: Employers can rely on you to work hard and perform consistently.

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

¹ Salary statistics are as reported by the Labour Force Survey for 2012-2013 and are based on the average median salary for all Canadian provinces. These statistics are not a guarantee of post-graduation salary or job outlook because these statistics are general averages, and don’t take into account other employment factors and can vary by specific geographic location.