Online Employee Relations Officer School

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

ICS Canada’s Employee Relations Officer Career Diploma program will help provide you with a foundation in human relations practices and help you take the first step towards entry-level positions as an employee relations officer. Train online - at home or on the go - at a pace that’s right for you, and complete ICS Canada’s Employee Relations Officer program in as little as ten months!

Curriculum Details

Program Goal and Outcomes

Program Goal

To provide a foundation in human relations practices and prepare students for entry-level positions as an employee relations officer.

Program Outcomes

Upon completion of the program, students will be able to:

  • Determine effective stress management coping strategies and time management strategies
  • Discuss the management function and application to the business organization
  • Identify human resources strategies for filling job positions, organizing teams, conducting peer reviews for performance reviews, and determining which employee benefits are required by law
  • Recognize accepted theories regarding training and the management of the training function in organizations, and identify successful and unsuccessful training practices
  • Describe the basic components, development, implementation, and maintenance of a total compensation package
  • Recognize how to prepare reports and enter and update medical, insurance, retirement, and other personnel forms and records a using computer and researching on the Internet
  • Determine how to write effectively to explain company compensation and benefit programs, prepare reports, explain company and government rules and procedures, develop training to improve employee performance, and prepare communication materials such as newsletters
  • Discuss the interaction between organized labor unions and company management pertaining to rights and responsibilities, negotiations, and collective bargaining

Course 1

Learning Strategies and Interpersonal Communications

In this course, you’ll learn how to establish a study plan by incorporating effective skills, strategies, and study techniques. You’ll also learn how to effectively communicate with people in a variety of ways.


By the end of this course, you’ll be able to:

  • Describe how to establish a study plan by incorporating effective skills, strategies, and study techniques
  • Identify effective ways to communicate with other people

Course 2

Principles of Management

In the business world, people are sometimes put into management situations when they really don’t understand what management is all about. Although some are able to step into a management position and handle it naturally, others find the responsibilities to be overwhelming. Management courses are a must. For those proficient in managerial positions, management courses can help improve their skills and gain a better understanding of their new responsibilities. For those who are overwhelmed by a new management position, or who strive to secure a management position, management courses help by presenting concepts and ideas to build new skills.


This course is divided into lessons that discuss the foundations and principles of management, planning, organizing, leading, and controlling. As you read the textbook, try to relate the material to your own experiences. If you don’t have any management experience, try to put yourself in the place of your manager and relate the material to those experiences.


By the end of this course, you'll be able to:


  • Summarize the functions of management and the basic steps in various planning processes
  • Explain how to make effective decisions as a manager and a leader
  • Describe the fundamental elements of an organization’s structure and the components of an organization’s competitive environment
  • Explain principles for setting goals that motivate employees, why companies develop control systems, and why teamwork is beneficial
  • Analyze why diversity is a critical organizational and managerial issue, and describe the criteria for technology decisions and managing change

Textbook: M: Management

Course 3

Business/Personnel Management

In this course, you’ll learn about the essentials of managing human resources, including staff management, employee relations, and attracting and hiring people. You’ll study laws related to human resources, as well as policies that should be set.


By the end of this course, you’ll be able to:

  • Identify the best strategy to consider when using the expertise of a company’s employees during staff reduction
  • Recognize that older workers are prime candidates for job-sharing programs
  • Define systemic discrimination and core competency
  • Discuss the human resources activity that seeks to place the right people in the right position at the right time
  • Identify the best question format to use when interviewing candidates for a phone-in software support service
  • Recognize the best team format to organize a team mandated to reduce waste in a manufacturing company
  • Describe the technique that tracks employee movement patterns through various jobs
  • Discuss the role of peer review in the performance review process
  • Recognize that expected results should be under the employee’s control in a successful management by objectives (MBO) program
  • Determine what employee benefits are required by law
  • List the steps in the Supervisory Orientation Checklist

Textbook: Essentials of Managing Human Resources

Course 4

Training Concepts

Employee training takes place in every business. In some organizations, employee training is a formalized process that continues throughout an employee’s entire career. In other organizations, employee training is an informal event used to introduce new employees to the basic skills they’ll need to complete their tasks. Your current or future employer will approach training by some combination of the two methods. This course will help you make employee training a more efficient and effective process. After completing this course, you should be a valuable asset to any employer.


By the end of this course, you’ll be able to:

  • Describe the various elements in the organizational training process
  • Categorize the various training designs and methods
  • Analyze the significance of development, implementation, and evaluation of training processes
  • Describe the concept of adult learning theory and how it influences employee training
  • Describe the interrelationships among the five phases of the training process model

Textbook: Employee Training and Development

Course 5

Compensation Management

The course highlights important points of compensation in contemporary work environments. Throughout your studies, you'll learn about different forms of pay, compensation strategies, competitive pay models, and performance evaluation and management techniques. You'll also learn about different laws surrounding compensation and global pay systems. At the end of this course, you'll complete an essay that asks you to take all you've learned throughout your studies and analyze several different job postings that cover these concepts.


By the end of this course, you’ll be able to:

  • Explain the factors and methods included in compensation strategies
  • Describe how to evaluate employee performance and motivate workers using compensation strategies
  • Explain how unions, laws, and special groups affect compensation
  • Discuss labor regulation locally and globally
  • Compare job postings for different pay models

Textbook: Compensation

Course 6

Computer Applications

Microsoft® Office 2019 allows people to create documents, spreadsheets, presentations, and databases. This course will teach you how to use three popular tools from the MS Office Suite — MS Word™, MS Excel®, and MS PowerPoint®. In this course, you’ll learn how to use MS Word® 2019 to create and edit text documents, insert figures and tables, and format pages for a variety of uses. You’ll then learn how to use MS Excel® to organize and format data, including charts, formulas, and more complex tables. Next, you’ll learn how to use MS PowerPoint® to create and deliver slide shows. Finally, you’ll complete a computer applications graded project, which will test the skills acquired in Word®, Excel®, and PowerPoint®.


By the end of this course, you’ll be able to:

  • Identify how to create various Microsoft® Word™ documents
  • Write a sound Microsoft® Word™ 2019 letter
  • Identify how to create various Microsoft® Excel® documents
  • Produce a thorough Microsoft® Excel® 2019 spreadsheet
  • Identify the basic skills needed to use Microsoft® PowerPoint®
  • Create a well-constructed memo, spreadsheet, and presentation

Course 7

Business English

In this course, you’ll describe the process of writing, as well as the parts of speech and how to use them. You’ll then explain various types of punctuation, rules for capitalization and spelling, and documenting sources for research. You’ll construct complete, correct sentences and well-organized, coherent paragraphs and recognize how to plan, develop, revise, and present your work. Finally, you’ll prepare for the various kinds of writing most likely needed for a job.


By the end of this course, you’ll be able to:

  • Describe the process of writing, as well as the parts of speech and how to use them
  • Explain various types of punctuation, rules for capitalization and spelling, and documenting sources for research
  • Construct complete, correct sentences and well-organized, coherent paragraphs
  • Recognize how to plan, develop, revise, and present your work
  • Prepare for the various kinds of writing most likely needed for a job

Course 8

Labour Relations

You may have heard the term “strike” used about teachers refusing to work and instead protesting to force change regarding their pay or benefits. Perhaps you weren’t sure of the reason for or resolution of the strike and what it meant for everyone involved. An organized group of workers called a union will strike, or stop working until its labour-related grievances are addressed, for several reasons. This course is designed to help you better understand the concepts and history of grievances and strikes, as well as their resolutions and impacts. You’ll also learn about a wide range of issues related to industrial relations within Canada, as well as within the web of international relations referred to as the global economy.


By the end of this course, you’ll be able to:

  • Describe the process of writing, as well as the parts of speech and how to use them
  • Identify the different aspects of the industrial relations system
  • Discuss how the labour movement is affected by economic, social, and political environments
  • Explain how international and employment law impact employee rights and conditions
  • Explain how the labour movement has evolved over time
  • Describe the purpose of unions and their philosophies
  • Discuss the growing role of management in the industrial relations system
  • Identify the subprocesses and issues involved with different types of negotiations
  • Identify the role of collective agreement in unionized workplaces
  • Recognize the theories, causes, and impacts of strikes and grievance procedures
  • Describe the grievance arbitration process
  • Recognize the impacts of unions on management practices and employee measures
  • Differentiate between unionizations in private and public sectors

Textbook: Industrial Relations in Canada

Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows® 10 or later, Microsoft® Office 2019 or Microsoft® 365, and an email account to complete this program.

We reserve the right to change program content and materials when it becomes necessary.
In order to further enhance your performance in this field, ICS has researched and recommended specific practical activities designed to complement your coursework.
Microsoft, Windows, PowerPoint, and Excel are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.
Apple, Mac, and macOS are trademarks of Apple, Inc. registered in the United States of America and/or other jurisdictions.

Sample Lesson

To view an Employee Relations Officer sample lesson, click here.

Employee Relations Officer School Details

In ICS Canada’s online Employee Relations Officer training course you'll cover topics such as:

  • The principles of management
  • Training and communication
  • Labour relations
  • Human resources management
Employee relations and human resources training

ICS Canada’s Employee Relations Officer training program is intended to provide students with a foundation in human relations practices. Here are a few qualities that successful employee relations officers have in common:

  • Honest: Handling employees’ issues and concerns requires that you are ethical and responsible.
  • Amicable: It’s important to be welcoming and approachable for other employees.
  • Flexible: You’re able to handle stressful situations in a calm and productive way.
  • Organized: A business has a lot of moving parts to keep on track.

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., Employee Relations Officer graduate

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Does ICS Canada offer career services to its students?

Yes, students have access to career services through Career Cruising as soon as they are enrolled with ICS Canada. Career Cruising offers students with tips on setting up a career portfolio, learning assessments to find the right career path, employment guides with interview do’s and don’ts, resume writing tips and more.

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