Online Employee Relations Officer School

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

ICS Canada’s Employee Relations Officer Career Diploma program will help provide you with a foundation in human relations practices and help you take the first step towards entry-level positions as an employee relations officer. Train online - at home or on the go - at a pace that’s right for you, and complete ICS Canada’s Employee Relations Officer program in as little as ten months!

Curriculum Details

Program Goal and Outcomes

Program Goal

To provide a foundation in human relations practices and prepare students for entry-level positions as an employee relations officer.

Program Outcomes

Upon completion of the program, students will be able to:

  • Determine effective stress management coping strategies and time management strategies
  • Discuss the management function and application to the business organization
  • Identify human resources strategies for filling job positions, organizing teams, conducting peer reviews for performance reviews, and determining which employee benefits are required by law
  • Recognize accepted theories regarding training and the management of the training function in organizations, and identify successful and unsuccessful training practices
  • Describe the basic components, development, implementation, and maintenance of a total compensation package
  • Recognize how to prepare reports and enter and update medical, insurance, retirement, and other personnel forms and records a using computer and researching on the Internet
  • Determine how to write effectively to explain company compensation and benefit programs, prepare reports, explain company and government rules and procedures, develop training to improve employee performance, and prepare communication materials such as newsletters
  • Discuss the interaction between organized labor unions and company management pertaining to rights and responsibilities, negotiations, and collective bargaining

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

Time and Stress Management

Setting up a time-management program; handling work overload; setting priorities and goals; effective stress-management strategies.

Instruction Set 2

Principles of Management

Definition of management; history of management; planning and leadership; organization and control; future of management.

Additional Material

Textbook: Management

Instruction Set 3

Human Resources Management

The challenges of personnel management; the quality of work life; job analysis; human resources planning; the selection process; training and development; career planning; change and organizational development; performance appraisal; employee motivation and satisfaction; compensation management; employee benefits and services.

Additional Material

Textbook: Essentials of Managing Human Resources

Instruction Set 4

Training Concepts

Elements of training; training design and methods; the final stages of training and what comes next.

Additional Material

Textbook: Effective Training

Instruction Set 5

Compensation Management

The course covers the basic components of a total compensation package (salary, bonus, and benefits), the development, implementation, and maintenance of a program, the impact of internal and external equity, and additional factors which must be considered for the overall success of a program.

Additional Material

Textbook: Compensation

Instruction Set 6

Computer Applications

Using clip art, lines, borders, drawing tools, charting tools, and watermarks; applying effective design principles and desktop publishing techniques. Features of the Web; navigating the Web; accessing and sending email; basic research tools and search engines.

Additional Material


  • Microsoft® Excel®
  • Microsoft® Word

Instruction Set 7

Using the Parts of Speech

A description of the parts of a sentence; how to use the parts of speech to write effectively; subject-verb agreement; use of the active voice; effective use of modifiers; producing correct, polished writing for business; common grammatical problems.

Punctuation and Capitalization

Descriptions of punctuation marks and the purpose of each; using punctuation to properly document research sources; rules of capitalization.

Writing Sentences and Paragraphs

Writing complete, correctly structured sentences and unified, coherent paragraphs; sentence length and variety; avoiding run-ons and fragments; constructing organized paragraphs.

Improving Your Writing

Using particular patterns of organization, content, and language to most effectively convey a specific idea to a specific audience; revising, editing, and proofreading.

Types of Business Writing

Composing clear, courteous, and complete messages; formatting and etiquette for letters, email, memos, and forms.

Instruction Set 8

Labour Relations

The legal environment; economic, social and political environments; labour history; the union perspective; the management perspective; negotiations; collective agreement administration; strikes and dispute resolution; impacts of unionization; public-sector issues; unions in today’s economy; globalization of labour markets.

Additional Material

Textbook: Industrial Relations in Canada

Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later, Microsoft® Office 365, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.
In order to further enhance your performance in this field, ICS has researched and recommended specific practical activities designed to complement your coursework.
Microsoft, Windows, PowerPoint, and Excel are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.

Sample Lesson

To view an Employee Relations Officer sample lesson, click here.

Employee Relations Officer School Details

In ICS Canada’s online Employee Relations Officer training course you'll cover topics such as:

  • The principles of management
  • Training and communication
  • Labour relations
  • Human resources management
Employee relations and human resources training

ICS Canada’s Employee Relations Officer training program is intended to provide students with a foundation in human relations practices. Here are a few qualities that successful employee relations officers have in common:

  • Honest: Handling employees’ issues and concerns requires that you are ethical and responsible.
  • Amicable: It’s important to be welcoming and approachable for other employees.
  • Flexible: You’re able to handle stressful situations in a calm and productive way.
  • Organized: A business has a lot of moving parts to keep on track.

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., Employee Relations Officer graduate

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Does ICS Canada offer career services to its students?

Yes, students have access to career services through Career Cruising as soon as they are enrolled with ICS Canada. Career Cruising offers students with tips on setting up a career portfolio, learning assessments to find the right career path, employment guides with interview do’s and don’ts, resume writing tips and more.

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