Online Counselling Skills Training Program

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

Take the first step towards your career in the counselling skills field with ICS Canada’s online Counselling Skills Career Diploma training program. Study at home or on the go at a pace that’s right for you, and earn your Counselling Skills Career Diploma in as little as six months.

Curriculum Details

Program Goal and Outcomes

Program Goal

To present techniques used by professional counsellors in dealing with clients and place graduates in the position to become members of the Canadian Professional Counsellors Association (CPCA).

Program Outcomes

Upon completion of the program, students will be able to:

  • Recognize the components of successful communication including effective listening, observation, interpersonal relations, and body language
  • Discuss the differences between helpers and counsellors, state the purpose of counselling and outline the reasons counsellors are needed in society, and discuss how counselling grew to be so popular
  • Discuss how to use, maintain, and develop helping skills and related skills; list the qualities of an effective counselor; discuss how participants in the helping process can be choosers; and identify the symptoms, primary causes, and ways to deal with burnout
  • Outline the main objectives of the initial helping sessions, state the nature of the helper-client relationship, identify the communication skills required in the helping process, and describe as well as determine how to demonstrate attending skill and the skill of developing rapport
  • Outline active listening skills and state how to apply active listening skills to various situations, describe the shadow side of listening to clients, and recognize the uses of sharing emphatic highlights in developing relationships and interacting with clients
  • Outline the process of goal setting, summarize the skill of helping clients to tell their stories, state the benefits of probing and list techniques that can be employed when working with reluctant and/or resistant clients
  • Recognize the targets of challenging and describe what needs to be challenged, discuss the skill of helping clients challenge themselves, identify the difficulties associated with confrontation, and state the benefits of confrontation;
  • Describe the methods for helping clients shape their goals and commit themselves, recognize the six requirements of a workable goal, determine how to undertake exercises that require you to turn possibilities into goals, and help clients set variable goals
  • State the various caseload management strategies used by counselling organizations, recognize the importance of keeping written records of the counselling sessions, outline the legal issues in terms of records management, and describe the time and stress management strategies for counsellors
  • Recognize how to help clients get what they want and need, determine how to select actions that are best for the client, discuss how to help clients develop action programs that work, and identify various exercises to assist in learning the strategies to help clients implement their goals and develop action plans
  • Recognize how to negotiate effective homework assignments for clients, outline ways of helping clients get along without the helper, and discuss ways of overcoming inertia and entropy
  • List ways of helping clients develop action and self-monitoring skills; describe the effective use of experiments, exercises, games and self-reward;
    identify your own limitations in the counselling process; outline the process of referral and recognize the problems associated with referral; and state the methods adopted and the principles used by a variety of agencies
  • Discuss the importance of supervision in the counselling relationship and to avoid transference and counter transference, describe the role of the supervisor in the counselling process, outline the different methods of supervision that can be used; discuss the different practices used by counselling organizations in caseload management, and describe the role of the case manager when dealing with clients in community health
  • Discuss the reasons for and methods of evaluation that can be used to assess the effectiveness of counselling; recognize the benefits of post-counselling evaluation for both the client and the counsellor; determine the reasons for which reports are written in your own workplace; and describe how to prepare a case history report or a progress report on a client

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

Interpersonal Communication Skills

Components of communication, defense mechanisms that act as barriers to effective communication; personal traits essential for successful interpersonal relations; components of oral communication; identification of prejudice, discrimination, or insensitivity in the workplace; role of body language in communications.

Instruction Set 2

The Role of Counselling

Counselling defined; the purpose of counselling; why do we need counselling; how counselling grew.

The Limits and Extent of Counselling

Varieties of counselling; qualities and attributes of an effective counselor; maintaining and developing helping skills; limits of client/counselor relationship.

Additional Material

Textbook: Basic Counselling Skills: A Helper's Manual

Instruction Set 3

The Initial Counselling Session

The counselling process; overview of Egan's helping model; attending; developing rapport; responsibility; relaxation.

Active Listening and Empathy

Active listening; shadow side of listening; empathy as a communication skill; the uses of empathy; empathy as a core condition.

Instruction Set 4

Problem Exploration, Probing, and Questioning

Helping clients tell their stories; assessment and learning; reluctant and resistant clients; probing; questioning skills.

Challenging and Confronting

The goals of challenging; what needs challenging; helping clients challenge themselves; difficulties and benefits associated with confrontation.

Goal Setting

Developing programs for constructive change; helping clients create a better future; what do clients really want; what are clients willing to pay for what they want?

Instruction Set 5

Management Aspects of Counselling

Caseload management; records management; time and stress management.

Action Planning

Helping clients develop strategies to get what they need and want; what's best for the client?; making plans.

Instruction Set 6

Action Skills

Introduction; helping clients become effective tacticians; getting along without a helper: developing social networks for supportive change; the shadow side of implementing change.

Advanced Counselling Skills

Introduction; advanced counselling skills; when to refer a client; the process of referral; referral agencies.

Instruction Set 7

Supervision of Caseload Management

Supervision methods; transference and counter transference; caseload management; caseload management concepts.

Assessment and Report Writing

Effective counselling; the value of experience; evaluating the effectiveness of counselling; observations; report writing.

Review and Final Assessment

Management aspects of counselling; action planning; assessment and report writing; program outcomes.


Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later or an Apple® Mac® computer running OS X® or later, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.

Sample Lesson

To view a Counselling Skills sample lesson, click here.

Counselling Skills Training Program Details

In ICS Canada’s Counselling Skills program you’ll cover topics such as:

  • The role of counseling
  • Active listening and empathy
  • Goal-setting
  • Advanced counselling skills
Online counselling skills program

Here are a few qualities that effective counselors have in common:

  • Communicative: You listen and talk through situations.
  • Cooperative: You are pleasant and a good communicator.
  • Sociable: Spending time with others is fun and rewarding.
  • Creative: You often need to think outside the box to engage those in need.
  • Compassionate: You care about the health and well-being of others.

"ICS Canada’s Counselling Skills program gave me incredible insight into the counselling field. I was able to pass my CPCA qualification exam on my first try, and I am now a Registered Professional Counsellor with the Canadian Professional Counsellors Association. I would like to personally thank ICS Canada and their staff for giving me this wonderful opportunity."

- Shelley F., Counselling Skills graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising