Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

Take the first steps towards your new career in retail pharmacy with ICS Canada’s online Retail Pharmacy Assistant Career Diploma courses! Start learning new skills at home and on your own time, and graduate in as little as six months with ICS Canada.

Curriculum Details

Program Goal and Outcomes

Program Goal

To prepare students for entry-level employment as a retail assistant in a pharmacy.

Program Outcomes

Upon completion of the program, students will be able to:

  • Determine effective stress management coping strategies and time management strategies
  • Discuss the role of the retail pharmacy assistant as a member of the Health-Team, steps to follow when a customer has a complaint, percentage of customers that are handled by the retail pharmacy assistant and what is considered a very successful rate of closed sales, and best way to offer personalized service
  • Identify what information a product label must contain, discuss the importance of incorporating buying motives into creative selling, and describe how to close a sale when it involves a number of the same product
  • Identify the documents that accompany an order, describe the rotation of stock and how window displays should be arranged, determine what course of action to take when the name on a prescription is illegible, identify the correct height for displaying products, and discuss the steps involved for effective telephone techniques
  • Define hypertensive, describe the effect of combining Vitamin C with aspirin, determine the usual incubation period of the common cold, identify the purpose of the chemical ingredient cetylpyridinium chloride, define claudication, describe the side effects of codeine, and discuss which cough remedy ingredient is most important for a wet productive cough
  • State which enzyme is responsible for breaking down protein in the stomach and discuss the results when there is erosion of the lining of the stomach
  • Determine how to help prevent the recurrence of acne, identify the chief danger of diarrhea and the most likely cause of a middle ear infection, identify who should not use eye drops, and distinguish between a wart and a corn
  • Identify which vitamins are most important in the prevention of heart disease, name the natural active form of Vitamin E, state what vitamins are, discuss the result to the body which lacks Vitamin D, identify the first organ to be affected by a lack of thiamin, and determine which foods retain most of their vitamin content
  • Define lactose and feeding on-demand, state when a breastfed baby needs solids, and determine the reason when a breastfed baby is suffering from gas
  • Describe the action of pain relieving gels for teething, identify when a baby's milk teeth begin to form, define the cause of excessive perspiration, and state the number of molars included in a full set of milk teeth
  • State the total number of bones and major groups of muscles found in the foot, determine what binds the bones of the foot together, and discuss a variety of foot ailments including flat feet, slightly ingrown toenails, calluses, and corns, as well as custom designed corrective devices inserted into shoes
  • State the function of the matrix and determine the important purpose of a skin foundation, describe the action of semi-permanent hair colors, state the symptoms of dandruff and the result of overactive sebaceous glands, identify the complimentary color of orange, and discuss the normal sequence for winding hair into permanent rods
  • Discuss the purpose and use of convalescent aids including canes, crutches, walkers, bed pans, urinals, incontinence pants and liners, commodes, waterproof sheeting, sitz baths, cervical traction units, cervical collars, and invalid rings
  • Identify the purpose of health supports, determine how blood flow is maintained in the veins and what protects the articulating surfaces of the know joint,
    describe the purpose of a sacroiliac brace and abdominal support, and discuss the signs of an injury to the wrist and the most common type of hernia in males
  • Determine an effective way to administer tablets to animals and discuss a variety of animal ailments such as hairballs in cats, canine distemper, diarrhea, and internal parasites

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

The Retail Pharmacy Assistant

The history of pharmacy; modern-day pharmacy; retail pharmacy; the retail pharmacy assistant; responsibilities of the retail pharmacy assistant; your position of trust as a retail pharmacy assistant; the successful pharmacy — giving your customers the service they really need.

Successful Selling

Creative selling; sell to a plan; know your product; sources of product knowledge; tell a planned story; understand your customer; appeal to human desires; make use of the buying motives; how motives are applied to pharmacy; analyze your customer; sell by suggestion; how to make suggestions; use showmanship in your selling; close the sale.

Working in a Pharmacy

Customer relations — what customers do and don't like; product groups; housekeeping in the pharmacy; display in the pharmacy; pharmacy terminology; the four golden rules; restricted medicines; prescriptions; glossary of prescription terms; glossary of terms.

Instruction Set 2

Analgesics, Coughs, and Colds

Pain and its origin; special types of painful conditions; ingredients of analgesic preparations; analgesic products in your pharmacy; aspirin and vitamin C; the base of analgesics; the common cold and the flu; sore throats; coughs; coughs and cold preparations for children; associated sales.

Common Ailments

Acne; cold sores; corns; diarrhea; digestive disturbances; digestive products; ear infections, eye infections; hemorrhoids; hay fever; allergies; insomnia; sleep aids; lip and mouth problems; muscular aches and pains; nasal problems; skin problems — lotions and creams; warts; parasitic worms.


What vitamins are; deficiency symptoms; food as a source of vitamins; water-soluble and fat-soluble vitamins; vitamin A; the B-vitamin group — thiamin, riboflavin, niacin, pantothenic acid, pyridoxine, vitamin B12, folic acid, para-amino-benzoic acid, choline, inositol, and biotin; vitamin C; vitamin D; vitamin E; vitamin K; vitamin needs.

Additional Material

Supplement: Anatomy and Diseases of the Respiratory Tract

Instruction Set 3

Baby Care

Baby care and pharmacy; caring for a baby; feeding - breastfeeding infant; formulas; components of artificial formulas and problem feeders; diapers; teething; dental care; weaning; flatulence; colic.

Foot Care

Foot care and pharmacy; caring for the feet; foot problems; footwear; footwear products.

Beauty Aids

The role of pharmacies in beauty aid products; hair care; home hairstyling products sold in pharmacies; nail care; skin care; skin types; hints on skin care; skin care products — special treatments; makeup; special issues.

Additional Material


  • Oral Hygiene
  • Feminine Concerns

Instruction Set 4

Convalescent Aids

Principles of home health care for the convalescent; advertising and sales promotion; the convalescent’s department; crutches; canes; walkers; commodes, bedpans, and urinals; comfort items; cervical traction kits and collars; wheelchairs; ostomies; ostomy accessories; urinary incontinence appliances.

Health Supports

Principles and applications of health supports; body mechanics; framework; health supports for arms and legs; health supports for the trunk; elastic support hosiery; other health supports; arthritis; glossary of terms.

Pet Care

Pet care products in the pharmacy; common pet ailments; handling medicines; pet health; vitamins and mineral supplements; inoculations; first aids; grooming; checklist for pet care.

Additional Material


  • Contact Lenses
  • Now that You Have Finished

Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later or an Apple® Mac® computer running OS X® or later, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.
In order to further enhance your performance in this field, ICS has researched and recommended specific practical activities designed to complement your course work.
To ensure that you acquire the manual skills which are important in this program area, we encourage you to follow all of the course instructions.

Sample Lesson

To view a Retail Pharmacy Assistant sample lesson, click here.

Retail Pharmacy Assistant Course Details

In ICS Canada’s Retail Pharmacy Assistant program, you’ll learn how to:

  • Order inventory
  • Arrange merchandise
  • Perfect sales techniques
Online retail pharmacy assistant courses

Here are a few qualities that successful pharmacy assistants have in common:

  • Attentive: Hear and understand what others need and want.
  • Organized: Pharmacy assistants need to keep prescriptions and new drugs in the right place.
  • Detail oriented: It’s important to have a sharp eye and check things twice.
  • Dependable: Customers rely on you to have the right information.

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising