Online Medical Administrative Assistant Training

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

You can finish the ICS Canada’s Medical Administrative Assistant online Career Diploma training program in as little as nine months. ICS Canada’s program can provide training to help you read and understand medical terminology, manage and update patient records, and perform basic office procedures — all at a pace that's right for you. The program is taught by dedicated faculty with real world experience.

Curriculum Details

Program Goal and Outcomes

Program Goal

The Medical Administrative Assistant career diploma prepares students for a career as an entry-level medical administrative assistant. Students will gain basic knowledge in office procedures as well as medical terminology, anatomy, and physiology. Students will develop written and oral communication skills, and they will apply their new knowledge and skills in their final course, Administrative and Clinical Procedures for the Canadian Health Professional.

Program Outcomes

Upon completion of the program, students will be able to:

  • Discuss the attributes of analytical and quantitative problem-solving
  • Demonstrate computer and information literacy
  • Recognize the laws and regulations regarding confidentiality in electronic health records
  • Comprehend basic medical terminology, anatomy, and physiology
  • Discuss basic pharmacology
  • Describe how to process insurance claims particular to the Canadian Health Care System
  • Determine how to perform the process of claims submissions by electronic data transfer
  • Outline the general principles of health information management to electronic medical records

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

Introduction to Health Care

History of medicine; health care in Canada; medical insurance and third-party payers; technology in health care; role of health information management professionals in health care; working in health information management; professional organizations.

Instruction Set 2

Law and Ethics in Allied Health

Legal and ethical issues in the delivery of health care; the parts of tort and contract law that affect health-care delivery; broad ideas concerning the functioning of the legal system.

Confidentiality in Allied Health

Basis of the confidentiality of health-care information collected; the laws regulating health-care information collected and maintained; how management of medical information affects the management and measurement of quality in health care.

Instruction Set 3

Administrative Office Procedures

Task management; general business machines; telephone call management; business letter writing; electronic and print mail processing.

Office Management

Recruiting, interviewing, selecting, evaluating, and terminating employees; legal and medical issues; privacy issues.

Math for the Office Professional

Whole numbers; fractions; decimals; percents and percentages; calculating income; gross pay versus net pay; hourly wages.

Instruction Set 4

Interpersonal Communication Skills

The importance of interpersonal skills; oral communication skills; interfacing with others.

Travel and Meeting Planning

Assessing your company’s travel needs; developing a working relationship with a travel agent; planning a meeting.

Instruction Set 5

Introduction to Medical Terminology

Common root words, prefixes and suffixes; determining the meaning of a medical term by analyzing its parts.

Cellular Anatomy/Integumentary and Musculoskeletal Systems

Introduction to medical terminology; chemistry/ laboratory; pharmacology; cells, tissues, and membranes; integumentary system; musculoskeletal system; blood and cardiovascular system; respiratory system; digestive system.

Cardiovascular, Respiratory, and Digestive Systems

Structure and circulation; electrical conduction; major blood circuits; blood; cardiovascular and blood diseases; tests and procedures of the cardiovascular system and blood; anatomy and physiology of the respiratory system; breathing; disorders of the respiratory system; tests and procedures of the respiratory system; tissues of the GI tract; organs of the digestive system; pathology of the digestive system; tests and procedures of the digestive tract.

Instruction Set 6

Sensory Organs, Nervous System, and Endocrine System

Sense organs; nervous system; endocrine system; urinary/excretory system; male and female reproductive systems; lymphatic system; oncology and radiation; surgery and pathology; genetics.

Excretory, Reproductive, and Immune System

Anatomy and physiology of excretory, reproductive, and lymphatic systems; pathology of the urinary, reproductive, and lymphatic systems; tests and procedures of the urinary, reproductive, and lymphatic systems.

Medical Specialties

Oncology; radiology and nuclear medicine; surgery and pathology; genetics.

Instruction Set 7

Prescribers of Drugs

Professionals who are licensed to prescribe medications; types of medications prescribed.

Drug Information Sources

Types of professional pharmacy literature and delivery methods; official compendia required by law in pharmacies; common drug information sources.

Drug Classifications: Body Systems

Understanding the basics of pharmacology; understanding drug use; understanding prescriptions; drugs classified according to body system.

Instruction Set 8

Using Windows®

Windows® operations, including start-up; using Windows® accessories; using desktop commands; using Windows® Explorer.

Microsoft® Word

Introducing Microsoft® Office Word; formatting; graphics and tables; themes, building blocks, and mail merge.

Microsoft® Excel®

Basic elements and fundamentals; working with formulas and functions; working with charts and graphics; using and analyzing table data.

Instruction Set 9

Using the Parts of Speech

A description of the parts of a sentence; how to use the parts of speech to write effectively; subject-verb agreement; use of the active voice; effective use of modifiers; producing correct, polished writing for business; common grammatical problems.

Punctuation and Capitalization

Descriptions of punctuation marks and the purpose of each; using punctuation to properly document research sources; rules of capitalization.

Writing Sentences and Paragraphs

Writing complete, correctly structured sentences and unified, coherent paragraphs; sentence length and variety; avoiding run-ons and fragments; constructing organized paragraphs.

Improving Your Writing

Using particular patterns of organization, content, and language to most effectively convey a specific idea to a specific audience; revising, editing, and proofreading.

Types of Business Writing

Composing clear, courteous, and complete messages; formatting and etiquette for letters, email, memos, and forms.

Instruction Set 10

Office Finances

Office finance concepts; income; expenses; the computer and office finances; banking procedures.

Medical Insurance

Introductions to medical insurance; types of insurance; insurance terminology; the insurance claim process; specific insurance carriers.

Instruction Set 11

Administrative and Clinical Procedures for the Canadian Health Professional

Health care, tests and communication; appointments, plans and billing; information, documents and procedures.

Additional Material

Textbook: Administrative and Clinical Procedures for the Canadian Health Professional


Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later, Microsoft® Office 365, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.
Microsoft, Windows, Windows Vista, and Excel are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.

Transfer Credits & Graduate Sooner!

Students can receive advanced academic credit for Business English and Microsoft® Word and Excel within this program. Learn more about our transfer credit policy.

Sample Lesson

To view a Medical Administrative Assistant sample lesson, click here.

Online medical administrative assistant program

Here are a few qualities that dependable medical administrative assistants have in common:

  • Sociable: Spending time with others is fun and rewarding.
  • Detail oriented: It’s important to have a sharp eye and check things twice.
  • Friendly: You make others feel welcomed and relaxed in potentially stressful situations.
  • Reliable: Patients can rely on you to work hard and perform consistently.

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books and learning aids
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Where do medical administrative assistants work?

Medical administrative assistants can work in doctors’ offices, hospitals, insurance companies, or public health clinics. There are also opportunities as a medical records or admissions clerk, a medical office manager, or a chance to work in a pharmacy or pathology lab.

Can I transfer previously earned credits to ICS Canada’s Medical Administrative Assistant Career Diploma program?

Yes, you may be able to receive advanced academic credit for some courses within the program, which means you can move through your curriculum faster and earn your diploma sooner. Learn more about ICS Canada’s transfer credit policy.

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