Online Medical Administrative Assistant Training

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

You can finish the ICS Canada’s Medical Administrative Assistant online Career Diploma training program in as little as nine months. ICS Canada’s program can provide training to help you read and understand medical terminology, manage and update patient records, and perform basic office procedures — all at a pace that's right for you. The program is taught by dedicated faculty with real world experience.

Curriculum Details

Program Goal and Outcomes

Program Goal

The Medical Administrative Assistant career diploma prepares students for a career as an entry-level medical administrative assistant. Students will gain basic knowledge in office procedures as well as medical terminology, anatomy, and physiology. Students will develop written and oral communication skills, and they will apply their new knowledge and skills in their final course, Administrative and Clinical Procedures for the Canadian Health Professional.

Program Outcomes

Upon completion of the program, students will be able to:

  • Discuss the attributes of analytical and quantitative problem-solving
  • Demonstrate computer and information literacy
  • Recognize the laws and regulations regarding confidentiality in electronic health records
  • Comprehend basic medical terminology, anatomy, and physiology
  • Discuss basic pharmacology
  • Describe how to process insurance claims particular to the Canadian Health Care System
  • Determine how to perform the process of claims submissions by electronic data transfer
  • Outline the general principles of health information management to electronic medical records

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

Introduction to Health Care

History of medicine; health care in Canada; medical insurance and third-party payers; technology in health care; role of health information management professionals in health care; working in health information management; professional organizations.

Instruction Set 2

Law in Allied Health

Examine civil and criminal law, sources of law, and the steps of litigation; Distinguish between liability, negligence, and malpractice and explain how they relate to health care professionals; Explain defenses against medical malpractice and against criminal charges.

Ethics in Allied Health

Identify the various ethical issues that health care professionals face; Discuss contemporary medical issues such as medical care access, experimentation, paternalism and autonomy, and organ transplants; Discuss ethical issues regarding death, the right to die, and assisted suicide.

Confidentiality in Allied Health

Explain the uses and content of medical records; Describe the legal significance of confidentiality obligations, Explain the core concepts of HIPAA’s final Privacy Rule; Summarize the role of peer review in confidentiality issues; Describe confidentiality and security issues related to electronic medical records.

Instruction Set 3

Office Finances

Office finance concepts; income; expenses; the computer and office finances; banking procedures.

Medical Insurance

Introductions to medical insurance; types of insurance; insurance terminology; the insurance claim process; specific insurance carriers.

Instruction Set 4

Basic Math in Allied Health

Identify and name decimal place values; Convert measurements in the metric system and for foreign currencies; Identify prefixes of the metric system; Use percent to calculate percent increase or decrease, interest rate, sales tax, discounts, shipping charges, and base price; Identify the six steps for problem solving; Calculate the following values: three types of averages, deductions from a paycheck, and simple and compound interest.

Basic Grammar in Allied Health

Identify and use parts of speech; Demonstrate knowledge of the elements of sentence structure; Explain and identify subject-verb agreement; Identify and correct grammatical errors in sentences; Use end marks, commas, and other common punctuation marks; Use capitalization correctly.

Professional Communications

Identify the correct way to answer and place interoffice, long-distance, and conference calls; List and describe at least six components of effective oral communication; Identify the correct way to process incoming and outgoing mail; Process routine information requests and correspondence; Assist in writing well-structured letters that are professional in appearance; Correctly format, compose, and address business letters; Describe the purpose and format of memos; Identify the correct way to organize an email message; Explain safe and effective uses of email.

Basic Word and Excel

Create new Word documents and Excel spreadsheets; Edit and format existing documents and spreadsheets; Add graphics and tables to Word documents; Create charts; Use formulas and functions.

Instruction Set 5

Introduction to Medical Terminology and the Human Body

Explain how root words (and their combining forms), prefixes, and suffixes function in medical terms; Define many of the most common roots, prefixes, and suffixes; Determine the meaning of a given medical term by analyzing its parts; Identify the anatomical position and directional terms, as well as the three planes, four quadrants, and nine regions of the body; Describe the body sciences of nutrition and homeostasis; Describe the organization and formation of the human body from cells to body systems.

Integumentary and Musculoskeletal Systems

Explain the anatomy and function of the integumentary system and musculoskeletal system; List diseases of the integumentary and musculoskeletal systems; Identify tests and procedures to diagnose and treat diseases of the integumentary and musculoskeletal systems; Use combining forms to build and analyze terms related to cellular anatomy, the integumentary system, and the musculoskeletal system.

Hematic, Lymphatic and Immune, and Cardiovascular Systems

Explain the anatomy and function of the hematic, lymphatic, immune, and cardiovascular systems; List diseases of the hematic, lymphatic, immune, and cardiovascular systems; Identify tests and procedures to diagnose and treat diseases of the hematic, lymphatic, immune, and cardiovascular systems; Use combining forms to build and analyze terms related to the of the hematic, lymphatic, immune, and cardiovascular systems.

Instruction Set 6

Respiratory, Digestive, and Nervous Systems

Explain the anatomy and function of the respiratory, digestive, and nervous systems; List the diseases of the respiratory, digestive, and nervous systems; Identify tests and procedures to diagnose and treat diseases of the respiratory, digestive, and nervous systems; Use combining forms to build and analyze terms related to the respiratory, digestive, and nervous systems.

Endocrine, Reproductive, and Excretory systems

Explain the anatomy and function of the endocrine, reproductive and excretory systems; List diseases of the endocrine, reproductive, and excretory systems; Identify tests and procedures to diagnose and treat diseases of the endocrine, reproductive, and excretory systems; Use combining forms to build and analyze terms related to the endocrine, reproductive, and excretory systems.

Sensory Organs and Medical Specialties

Explain the anatomy and function of the sensory organs; List diseases of the sensory organs; Identify tests and procedures to diagnose and treat diseases of the sensory organs and the nervous system; Use combining forms to build and analyze terms related to the sensory organs; Differentiate between tumor types and explain how cancer develops; Classify cancers and describe the major methods of cancer treatment; Identify radiographic procedures and outline the types and uses of nuclear medicine tests; Summarize surgical methods and pathological processes; Describe the application of genetics to the study of diseases.

Instruction Set 7

Introduction to Pharmacology

Define the basic elements of pharmacology; Understand basics of drug regulation agencies and enforcement.

Pharmacology

Identify common drugs, drug names, drug references, routes and forms of drug administration, and drug classification related to body systems; Define drug action and effect according to specific classifications.

Introduction to Pathology

Define the basic elements of pathology.

Pathology

Identify tests and procedures to diagnose and treat diseases of body systems; Identify basic surgical procedures.

Instruction Set 8

Administrative and Clinical Procedures for the Canadian Health Professional

Health care, tests and communication; appointments, plans and billing; information, documents and procedures.

Additional Material

Textbook: Administrative and Clinical Procedures for the Canadian Health Professional


Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later, Microsoft® Office 365, and an email account to participate in and complete your program.

We reserve the right to change program content and materials when it becomes necessary.
Microsoft, Windows, Windows Vista, and Excel are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.

Transfer Credits & Graduate Sooner!

Students can receive advanced academic credit for Business English and Microsoft® Word and Excel within this program. Learn more about our transfer credit policy.

Sample Lesson

To view a Medical Administrative Assistant sample lesson, click here.

Online medical administrative assistant program

Here are a few qualities that dependable medical administrative assistants have in common:

  • Sociable: Spending time with others is fun and rewarding.
  • Detail oriented: It’s important to have a sharp eye and check things twice.
  • Friendly: You make others feel welcomed and relaxed in potentially stressful situations.
  • Reliable: Patients can rely on you to work hard and perform consistently.

"I chose to further my education and accounting knowledge with ICS Canada while working as an accounting clerk, which allowed me to move up within the company at which I am currently working. Studying with ICS Canada was a great experience, and the instructors were very helpful when it came to resolving any issues I had while studying."

- Sean S., ICS Canada graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Books and learning aids
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Where do medical administrative assistants work?

Medical administrative assistants can work in doctors’ offices, hospitals, insurance companies, or public health clinics. There are also opportunities as a medical records or admissions clerk, a medical office manager, or a chance to work in a pharmacy or pathology lab.

Can I transfer previously earned credits to ICS Canada’s Medical Administrative Assistant Career Diploma program?

Yes, you may be able to receive advanced academic credit for some courses within the program, which means you can move through your curriculum faster and earn your diploma sooner. Learn more about ICS Canada’s transfer credit policy.

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