Travel & Tourism Classes

Why ICS Canada?

  • DEAC Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

Complete your online Travel and Tourism online career diploma courses in as little as six months. Through the Travel and Tourism training course you can learn how to become a travel agent in Canada, how to arrange all modes of transportation for travel, how to book hotels, motels and resorts, how to recommend popular tourist destinations, how to use different computerized reservation systems like Apollo or Sabre, and the different career paths you can take as a travel professional. Learn at home, on the go, and at a pace that’s right for you.

Curriculum Details

Program Goal and Outcomes

Program Goal

To prepare students for entry-level employment in the travel and tourism field.

Program Outcomes

Upon completion of the program, students will be able to:

  • Comprehend details of accommodations, travel tickets, tours, and/or packages containing two or more passengers, and details of selling these elements to business/leisure clients
  • Understand the main categories of travel, including air, rail, cruise and lodging and interpret vendor information to arrange and book appropriate travel for client
  • Apply knowledge of travel costs including fees, taxes, discounts and other factors to calculate cost of travel accommodations for clients
  • Determine one's own commission rate for any sold product using commissionable and non-commissionable fees
  • Prepare or request transportation carrier tickets, and book transportation and hotel reservations, using a computer reservation system
  • Comprehend international customs, points of interest, and foreign country regulations
  • Compare accommodations, tickets, itineraries and travel packages to determine which will better suit clients
  • Understand the process for starting a travel business including any professional development necessary to work in the travel field

Instruction Set 1

Learning Strategies

The advantages of learning at home; types of study materials; types of examinations; accessing and using the features of our website; determining what kind of learner you are; establishing a study schedule; using study tips; preparing for and taking examinations.

The Travel Profession

Overview of travel and tourism industry; regulatory agencies; trade organizations; types of transportation companies; receptive travel services: lodging, food, local attractions; the future of the travel industry; employment opportunities.

Instruction Set 2

North American Air Travel, Part 1

Basic terminology of air travel; computer reservation systems (CRS) codes; frequent-flyer programs; types of airlines and flights; classes of services; passenger services: meals, infant and child travel; health concerns; passenger’s rights.

North American Air Travel, Part 2

Air fares, electronic rules, handling reservations over the phone; reservations terminology; flight services; flight schedule resources; fare-calculation principles; discounted fares; taxes and surcharges; airline ticketing; careers in the airline industry.

Instruction Set 3

World Geography, Part 1

Overview of geography; continents and oceans; latitude and longitude; time zones; maps; climate and weather.

World Geography, Part 2

Physical geography in North and South America, Europe, Africa, Asia, and Australia, and the Pacific Islands.

International Air Travel

Requirements for international travel: passports, visas, tourist cards, immunizations, International Driver’s Permit (IDP); customs regulations; money matters: market exchange rates, where to exchange, Value-Added Taxes (VAT); international arrival and departure procedures; international taxes and surcharges; international fare structures.

Instruction Set 4

Exploring the World, Part 1

Key tourist destinations throughout the world: cultural capitals, key resort areas, special-interest areas, unique geographical features; optimum travel times; planning an itinerary; covers North America, Central America, and South America.

Exploring the World, Part 2

Key tourist destinations throughout the world: cultural capitals, key resort areas, special-interest areas, unique geographical features; optimum travel times; planning an itinerary; covers Europe, the Middle East, and Africa.

Exploring the World, Part 3

Key tourist destinations throughout the world: cultural capitals, key resort areas, special-interest areas, unique geographical features; optimum travel times; planning an itinerary; covers Asia and the South Pacific.

Additional Material

Examination Booklet: Exploring the World

Instruction Set 5

Hotels and Resorts

Leisure and business travel accommodations; types of hotels and affiliations; qualifying the traveler for the best accommodation; sources of information; automated reservations procedures.

Tours and Vacation Packages

Definitions of tour and vacation package components; who operates tours; types of tours; package benefits; selling tours; transmitting payments and documentation.

Additional Material

Examination Booklet: Hotel and Resorts/Tours Vacation Packages

Instruction Set 6


Cruise industry terminology; types of vessels; passenger markets; prices and discounts; on-board staff; accommodations and dining; services, activities, and excursions; resources; selling cruises.

Rails and Cars

Car rentals; services and equipment; fee options; insurance; benefits of renting; qualifying clients; renting via computer; rail travel categories, seating and accommodations, client markets, booking, and documentation; rail services and requirements; major U.S. routes, fares, and schedules; rail lines in North America and throughout the world.

Additional Material

Examination Booklet: Cruises/Rail Cars

Instruction Set 7

PC Basics

Hardware, software, and general PC capabilities.

Understanding Software

Hands-on, in-depth introduction to commonly used Windows®-based productivity software packages, including word processing, spreadsheet, and database packages.

Instruction Set 8

Computerized Reservation Systems (CRS)

Terminology; major players; selecting a CRS; communicating through CRS; required information and fields; passenger information and fares; automated ticketing.

Travel and the Internet

Browsers; search engines; service providers; useful sites; Internet vs. intranet; how travel agents and customers use the Internet.

Additional Material

Examination Booklet: Computer Reservations Systems/Travel and the Internet

Reference Letter: Apollo® or Sabre® Training Component

Instruction Set 9

CRS Training: Apollo® or Sabre®

Complete training in the Apollo® or Sabre® system. You will use a live database-emulation product accessed via the Internet. Lessons covered include airline reservations, airline fares and ticketing, and car and hotel reservations.

Additional Material

Study Guide: CRS Apollo® or Sabre®

Supplement: CRS Apollo® or Sabre®

Instruction Set 10

Corporate and Group Travel

The corporate market: travel arrangements, meetings, and incentive events; corporate travel dynamics; corporate services provided by agency and suppliers; group business travel meetings and incentives; careers in corporate and group travel.

Sales and Business Communication

Selling travel, including niche marketing, telephone sales, and direct and cross-selling techniques; identifying and qualifying clients, overcoming objections, closing the sale, follow-up; written and oral communication skills; presentation skills.

Additional Material

Examination Booklet: Corporate and Group Travel/Business Communications

Computer Specifications
As you know this is an online academic program. This means you will need access to high-speed internet to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows® 10 or later or an Apple® Mac® computer running macOS® or later, Microsoft® Office 2019 or Microsoft 365®, and an email account to complete this program.

We reserve the right to change program content and materials when it becomes necessary.
Microsoft and Windows are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.
Apple, Mac, and macOS are trademarks of Apple, Inc. registered in the United States of America and/or other jurisdictions.
Apollo is a trademark of Galileo International registered in the United States of America and/or other countries.
In order to further enhance your performance in this field, ICS has researched and recommended specific practical activities designed to complement your coursework.
To ensure that you acquire the manual skills which are important in this program area, we encourage you to follow all of the course instruction.

Sample Lesson

To view a Travel and Tourism sample lesson, click here.

Travel and Tourism Course Details

ICS Canada can help you gain the knowledge and skills relevant to the travel and tourism industry. You’ll learn:

  • How travel consultants use Computerized Reservation Systems
  • The key tourist destinations throughout the world
  • About tour and vacation packages

And you'll learn it all at home — no classroom needed!

Online travel and tourism classes

Here are a few qualities that effective travel agents have in common:

  • Detail oriented: It’s important to have a sharp eye to find great deals.
  • Creative: To help clients find the best travel packages, you often need to think outside of the box.
  • Organized: You need to coordinate transportation, reservations, and other activities.
  • Dependable: People rely on you to plan important events and relaxing getaways for a good price.

"It’s never too late to do what you want in life, and studying with ICS Canada was one of the best decisions I’ve ever made. After completing ICS Canada’s Travel/Tourism program I joined Travel Professionals International as an Independent Associate and started my own business from home. My advice to current students is just to keep focused – there’s no need to rush through your learning experience."

- Doris B., Travel/Tourism graduate

"I have taken three diploma courses with ICS Canada. It has been very rewarding and challenging. I love to increase my knowledge level and share experiences. ICS Canada is great. Enrol! The contact with them is always very pleasant. You feel like a part of the ICS team."

- Connie K., ICS Canada graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Study Planner App to customize your study plans and keep track of your progress
  • Instructional support from our experienced faculty
  • Your personalized online student homepage and learning portal
  • Exclusive access to ICS Canada’s Student and Alumni Facebook Group
  • Additional resources such as our online library and career guidance from Career Cruising

Does ICS Canada offer career services to its students?

Yes, students have access to career services through Career Cruising as soon as they are enrolled with ICS Canada. Career Cruising offers students with tips on setting up a career portfolio, learning assessments to find the right job fit, and employment guides with interview do’s and don’ts, resume writing tips and more.

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